Adelaide managed IT & cyber security · since 2006
Managed IT you don't have to think about. People who do.
Otaris is an Adelaide-based managed IT services provider (MSP) delivering IT support, Essential Eight cyber security and cloud services to Australian businesses since 2006. When you call, you get someone who already knows your setup, because everyone here does. We'll tell you plainly what's working, what isn't, and what to do about it — then look after it.
Since 2006 · Essential Eight · 24/7 SOC · Pricing published, not quoted
Trusted by businesses across Australia
Three businesses, and what changed.
We've been moving Australian businesses to Otaris since 2006. Here are three of them, in their own words.
- HealthcareFortress
Adelaide City General Practice eliminates single point of failure with cloud migration
An AGPAL-accredited Adelaide CBD medical centre eliminated a single-server point of failure by migrating Medical Director and clinical systems to AWS, with Microsoft 365, DUO MFA, and Essential Eight ML1.
Adelaide CBD, SA
Read the case study - Hospitality / Retirement LivingFortress
Karidis Corporation achieves 99.99% uptime across 13 sites after malware incident recovery
After a 2023 malware incident, a multi-site Adelaide and Melbourne hospitality and retirement-living operator rebuilt its infrastructure to 100% Essential Eight compliance with 99.99% uptime and 600 Mbps guest Wi-Fi.
Adelaide + Melbourne (13 sites)
Read the case study - Freight & Logistics / Defence (DISP accredited)Fortress
Energy Logistix achieves 99.99% uptime and Essential Eight compliance across five sites
A 24/7 freight and logistics operation servicing mining, energy and defence clients reached 100% Essential Eight ML1 compliance with 99.99% AWS uptime and SD-WAN across five sites — securing DISP accreditation.
5 sites (SA + Perth)
Read the case study
Sound familiar?
Most businesses don't realise how exposed they are until something goes wrong. By then it's expensive — and stressful. The quieter cost is everything your IT could have been doing for you in the meantime.
Your IT only gets attention when it breaks.
By the time you call someone, you're already losing money — in fees, and in the productivity you lose every time something stops.
Antivirus isn't one of the Essential Eight.
Most of us were told antivirus was the answer. The Australian Government's list actually starts with application control — antivirus looks for what's known bad, application control only lets through what's known good.
You can't tell whether you're paying the going rate.
Everything is quoted and nothing is published, so there's nothing to compare your number against.
You explain your setup again every time you call.
At a bigger provider the work has to be split up — a front-line desk, an escalation team, an account manager — so whoever answers has to read your file before they can help you.
The good news: all of it is fixable — usually faster, and for less, than you'd think.
We've been doing this since 2006.
Otaris is an Australian-owned managed IT, cyber security and cloud provider. For nearly 20 years we've been the IT team for businesses that need their technology to work — and to keep working when things go wrong.
We're not a help desk you chase for tickets. There's no queue and no script — whoever picks up already knows your business, because everyone here does. You won't be handed around, and you won't start from the beginning. Behind them sits security built to the Australian Government's Essential Eight standard, and systems watched 24/7.
We're not the cheapest IT company in Australia. We're the one you call when getting it right actually matters.
Since 2006
Australian-owned and operated
Essential Eight
Government-grade cyber security built in
24/7 SOC
Backed by Huntress threat hunters
One team
Everyone here knows every account — no handover, no “let me check the notes”
Everything your business needs. One team.
Most businesses end up with a patchwork — one provider for IT support, another for security, a third for phones. Nobody owns the whole picture. We do all of it, properly, under one roof.
Cyber security
Government-grade protection built around the Essential Eight, at the level you choose.
Learn moreAI consulting
Microsoft Copilot, Claude and Gemini — connected to your data, and an honest answer when a tool is not worth it yet.
Learn moreIT support
Unlimited remote and onsite support, proactive monitoring, and the same team every time.
Learn moreEssential Eight & compliance
Your maturity level in plain English, the gaps named, and the evidence to show anyone who asks.
Learn moreMicrosoft 365
Email, Teams, SharePoint and OneDrive — properly licensed, secured, backed up and supported.
Learn moreBackup & disaster recovery
Daily backups, tested restores, 4G failover and next-business-day onsite warranty.
Learn moreDevice management
Every computer and phone to the same standard, patched on a schedule, hardware supplied ready to use.
Learn moreIdentity & access
Who can get in, from where, and on what. Phishing-resistant MFA and no standing admin rights.
Learn moreVoIP phone systems
Microsoft Teams Phone and 3CX, with SIP trunking and unlimited calls. We port the numbers.
Learn moreNetwork & Wi-Fi
Firewalls, switching and business Wi-Fi — patched on the same schedule as everything else.
Learn moreCloud & servers
AWS, Azure and onsite servers — designed around the workload, reviewed for cost, not just uptime.
Learn moreDigital transformation
Modernise systems and automate the work nobody should be doing by hand.
Learn moreOne vendor. One bill. One number to call — and one team that actually understands how your business works.
How protected is your business — really?
Most security products are built to make you feel safe. The Essential Eight Cyber Security Scorecard is built to tell you the truth. We measure your business against the Australian Government's Essential Eight and show you, in plain English, your maturity level and exactly where the gaps are.
Level 1
✓ Compliant · 8 of 8 controlsEssential Eight Maturity Level 1
Strong protection for growing businesses.
Reliable IT and solid cyber protection — Adelaide-based service desk, Essential Eight ML1, and 24/7 NOC & SOC.
Level 2
✓ Compliant · 8 of 8 controlsEssential Eight Maturity Level 2
Advanced protection for sensitive data.
Everything in Level 1, plus identity threat detection, centralised security logging, tighter admin controls and the evidence pack — for businesses handling sensitive data or working toward compliance.
Level 3
✓ Compliant · 8 of 8 controlsEssential Eight Maturity Level 3
The highest Essential Eight level.
Full Essential Eight compliance at Maturity Level 3 — the standard for defence-industry work and the most security-conscious organisations.
Your Essential Eight Cyber Security Scorecard is free to get, free to understand, and tells you exactly what to fix and in what order. No jargon — just a clear picture of where you stand.
Australian-built. Per-user pricing. No surprise bills.
Getting started is simple.
Switching IT providers feels hard. It isn't — when you do it with us.
01
We look under the hood
We review your IT, security, contracts and how your team actually works — and tell you plainly what's solid, what's broken, and what's a risk.
02
We build you a plan
A clear, prioritised plan tailored to your business — what to fix first, what it costs, and what it means for your team. No hidden costs, no jargon.
03
We take care of everything
Migration, security, training, ongoing management — all handled. You keep running your business while technology quietly starts working for you.
The cost of getting it wrong.
Most businesses don't come to us because everything's fine. They come after something's gone wrong — or they're wise enough to come before it does.
$56,600
Average cost of a cybercrime report for a small Australian business — up 14% in a year
And that's just the reported cost. It doesn't count the downtime, the lost productivity, or the customers you lose when you can't deliver.
1 every 6 min
How often a cybercrime is now reported to the Australian Cyber Security Centre
That's more than 84,700 reports in a single year — and the ACSC says most cybercrime still goes unreported.
Maybe nothing
What your cyber-insurance may pay if you're not meeting the Essential Eight
Most policies now expect Essential Eight controls. Without them, a claim can be reduced — or knocked back entirely.
The cost of doing this properly is far smaller than the cost of getting it wrong.
Source: ASD Annual Cyber Threat Report 2024–25 (Australian Cyber Security Centre)
What life looks like when your IT is sorted.
You stop worrying about cyber attacks.
You know you're protected at the level the Australian Government recommends. You sleep at night.
Your team stops fighting their tools.
Laptops work. Wi-Fi works. Email works. New starters are productive on day one.
You have one number to call.
When something goes wrong, you call us and we fix it — and whoever picks up won't ask you to explain your business first. No coordinating vendors, no starting over.
You get ideas, not just tickets.
We bring you better ways to use technology — AI, automation, smarter systems — that make you more competitive.
Your business is ready to grow.
Hiring, a new office, a new product — your IT scales with you. No growing pains caused by technology.
IT becomes something you stop thinking about — and you get back to the work that actually grows your business.
Insights
Plain-English thinking on security, risk and getting IT right
- 5 min read
Is managed IT better than hiring in-house? The actual comparison
One support hire costs more than the salary line suggests, covers only the hours they're at their desk, and only knows what they know. Here's the honest cost and coverage comparison against a managed IT team — including when hiring in-house is genuinely the right call.
Read more - 4 min read
Why your antivirus isn't actually protecting you
Traditional antivirus catches yesterday's threats. Modern attacks — ransomware, identity-based intrusions and phishing that walks straight past passwords — slip right by it. Here's what real, layered protection looks like in 2026.
Read more - 5 min read
The 3 levels of cyber protection, explained
Not every business needs the same security. We break down the Australian Government's Essential Eight Maturity Levels 1–3 in plain English — what each level actually means, who needs which, and how the three levels of our Fortress plan map to them.
Read more - 4 min read
The hidden cost of reactive IT
The monthly bill from break-fix IT is only part of the story. The real cost is the downtime, the lost productivity and the problems that keep coming back. We add up what reactive IT actually costs an Adelaide business — and what proactive management saves.
Read more
Otaris at a glance
Who is Otaris for?
Otaris is for Adelaide and Australian businesses where downtime or a data breach would be costly — professional services, medical practices, legal, accounting, financial services, construction, manufacturing, logistics, hospitality and not-for-profits.
What problem does Otaris solve?
Unreliable IT and uncertain security. Otaris takes responsibility for your whole environment — day-to-day support, Essential Eight cyber security, Microsoft 365, cloud and tested backups — for one flat monthly fee per user.
Why is Otaris trustworthy?
Adelaide-based since 2006, a Microsoft partner working across AWS and Azure, with openly published pricing, real client case studies from named Australian businesses, and security aligned to the Australian Government's Essential Eight framework.
How do you get started?
Book a free consultation or your free Essential Eight Cyber Security Scorecard — call 1800 456 567 or use the enquiry form below. No obligation, no hard sell, and everything explained in plain language.
Frequently asked questions
Book a free consultation
Tell us a little about your business and we'll be in touch to arrange your free, no-obligation consultation.
- 30-minute discovery — no jargon, no pressure
- Plain-English Essential Eight Cyber Security Scorecard
- A clear plan tailored to your business