Teams Phone Standard or Teams Phone with Calling Plan: what is the difference?
One is the phone system alone, the other bundles Microsoft's own call carriage. Most Australian businesses are better off bringing their own carrier.
Read the full articleShould you store files in Teams or SharePoint?
It is the same storage either way. Teams files live in SharePoint, so the real question is how the structure is designed, not which app…
Read the full articleShould lawyers use AI?
For drafting and summarising, with a lawyer verifying everything. Not for anything where a confident invention could reach a court.
Read the full articlePer user, per device or per hour: how should IT support be priced?
The units behind IT support quotes, why they contradict each other, and how to force any two quotes onto one comparable page.
Read the full articleHow should a law firm protect client confidentiality?
Control who can open what, protect the mailbox, and be able to prove both. Confidentiality is an access-control problem before it is a policy one.
Read the full articleWhy is Microsoft 365 priced differently everywhere you look?
GST, annual versus monthly, and reseller margin. Four legitimate prices for one plan, and how to compare quotes properly.
Read the full articleWhat is shadow IT, and why does it happen?
Staff adopting tools nobody approved, usually to solve a real problem faster than the official route would. A symptom worth reading.
Read the full articleWhat are RTO and RPO, and what should ours be?
How long you can be down, and how much work you can lose. Two numbers that decide what your backup system needs to be.
Read the full articleWhat does next business day warranty actually mean?
Response the next business day, not repair. What it covers, what it excludes, and why the distinction matters when a machine dies.
Read the full articleWhat is user application hardening?
Turning off the features attackers use in the software you already run. Mostly configuration, mostly invisible, endlessly forgotten.
Read the full articleWhat are the RACGP IT requirements for accreditation?
Individual logins, MFA, patching, test-restored backups, a continuity plan and privacy processes: the IT evidence, item by item.
Read the full articleWhat should you do when your server reaches end of life?
Treat the refresh date as a decision point, not a purchase order. It is the cheapest moment you will ever get to change direction.
Read the full articleWhat IT does a small law firm actually need?
Practice management, secure document storage, reliable email and a provider who understands that a court deadline does not move.
Read the full articleWhat is Microsoft's recommended application blocklist?
A published list of trusted Microsoft tools that attackers abuse. Blocking them closes a gap application control alone leaves open.
Read the full articleWhat happens in the first 90 days with a new IT provider?
Discovery, stabilisation, improvement: the three phases of a competent changeover, and what good should look like by day 90.
Read the full articleWhat is the 30% rule for AI?
AI does the bulk; a human owns the last 30%: judgement, verification and accountability. An informal rule, and a useful one.
Read the full articleSharePoint, OneDrive or Teams: what goes where?
OneDrive is yours, SharePoint is the business's, Teams is a window onto SharePoint with a conversation attached. One test settles most cases.
Read the full articleHow do you move a business phone number to a new system?
Porting, and it sets your timeline. Start early, keep the old service until it completes, and never cancel first.
Read the full articleHow long does an Essential Eight assessment and uplift take?
Days to weeks for the measurement, weeks to months for the climb, and the biggest variable is decision speed, not technology.
Read the full articleCan a law firm move to the cloud, and should it?
Yes, and most Australian firms already have in part. The questions worth asking are data residency, access control and what happens at deadline.
Read the full articleDoes a general practice need its own IT department?
Hospitals employ IT departments. Practices need the same functions without the headcount. Here is how that works.
Read the full articleHow should you dispose of old business computers?
Destroy the data first and document it, then dispose responsibly. A retired machine with a readable drive is a breach waiting to be reported.
Read the full articleWhat is a SOC, and does a small business need 24/7 security monitoring?
A SOC is the team watching your security alerts at 2am. Small businesses need the function, not the department.
Read the full articleWhat is an immutable backup, and does a small business need one?
A copy that cannot be changed or deleted for a set period, even by an administrator. The one control ransomware cannot argue with.
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