IT & Cybersecurity for General Practice
Your patients trust you with their health. We help you protect their records.
You went into medicine to care for patients — not to manage servers, chase backups, or worry whether your clinical system will be there when the waiting room is full. Otaris takes IT and cybersecurity completely off your plate, so your practice can focus on care.
We know what's really at stake for a general practice
Your practice holds some of the most sensitive information a person ever shares — health histories, Medicare details, prescriptions, mental health notes. Patients trust you to protect it, and the law expects nothing less: general practice carries some of the strictest privacy obligations in the country, plus specific duties under the My Health Records Act.
That's why healthcare is the single biggest reporter of data breaches in Australia. We've seen Australian clinics hit by ransomware, patient records held to ransom, and a single compromised email expose thousands of patients. And when systems go down, it isn't just admin — appointments stall, scripts can't be written, and patient care is disrupted.
You shouldn't have to be your own IT and security department on top of running a practice. That's where we come in.
“We take IT completely off your plate — so you can focus on patients, not patches.”
The IT challenges we solve for practices
Protecting patient health records
Health data is the most sought-after target there is. We lock down where patient records live and who can reach them, so one phished password can't expose your whole practice.
Privacy Act & My Health Record obligations
Handling health information comes with stringent privacy duties and specific My Health Record breach-notification rules. We help align your systems with those obligations and prepare a calm, fast response if a notifiable breach ever happens.
RACGP information security expectations
The RACGP sets clear computer and information security standards for practices. We build your IT environment to support them — multi-factor sign-in, access controls, patching and proper backups — and show you exactly where you stand.
Downtime that stops patient care
When the clinical system is down, the practice stops. Our 24/7 monitoring catches problems early, and our local team responds fast so your front desk and your doctors keep moving.
Reliable backups & disaster recovery
Losing patient records isn't an option. We put proper, tested backups and a disaster-recovery plan behind your practice, so you can recover quickly from any incident — hardware failure, ransomware or simple human error.
Clinical software that just works
Your practice runs on your clinical system, secure messaging and Medicare integration. We support the platforms your team relies on and keep them secure, updated and working together.
Getting your practice sorted is simple
Schedule a call
Talk to a real person who understands medical practices. No sales pitch — just a conversation about what's working and what's keeping you up at night.
We assess your IT and build a roadmap
We audit your systems, check them against the Essential Eight, RACGP expectations and your privacy obligations, find the gaps, and give you a clear plan. No jargon, no hidden costs.
We manage everything, so you can focus on care
From 24/7 monitoring and cybersecurity to everyday support, we become the IT team your practice has always needed.
Everything your practice needs, under one trusted partner
Cybersecurity & Essential Eight alignment
MFA, patching, admin controls and threat monitoring — the controls that protect patient data.
RACGP-ready security controls
Access controls and logging that support the RACGP computer and information security standards.
Backup & disaster recovery
Tested backups and a recovery plan so patient records are never lost.
Secure Microsoft 365 & email
Locked-down email — the most common way into a clinic.
Privacy & breach-response readiness
Controls and a documented plan covering Privacy Act and My Health Record duties.
Clinical software support
We support the platforms your practice relies on — including Best Practice, MedicalDirector, Genie, Cliniko and Pracsuite, plus secure messaging tools like HealthLink and Medical Objects — keeping them secure, updated and integrated.
A local team practices trust
Otaris has been looking after Australian businesses since 2006 — that's 20+ years in IT. We're Adelaide-based with Australia-wide coverage, and we explain everything in plain language. You'll never be handed off to an overseas call centre.
Client story — Adelaide City General Practice
Adelaide City General Practice — an AGPAL-accredited medical centre in the Adelaide CBD — knew its IT needed to move with the times. An ageing on-premise server was a single point of failure: one motherboard fault could take patient records offline for a full business day or more. Otaris migrated Medical Director and their clinical systems to a secure Amazon Web Services environment with Microsoft 365, eliminating that single point of failure.
The practice gained reliable remote access with DUO multi-factor authentication, lower maintenance overhead, Essential Eight Maturity Level 1 controls, and proper disaster recovery and business continuity behind their patient data — so care is never held hostage to a single piece of hardware.
Read the Adelaide City General Practice case study- 20+ years in IT
- Adelaide-based
- Microsoft partner
- Cloud migrations with DR built in
- Essential Eight aligned
- Hundreds of Australian businesses supported
Imagine a practice where IT is the last thing you think about
Picture a Monday where the technology just works. Reception logs in, the clinical system is up, scripts and records are right where they should be. Your team can work securely — in the practice or via telehealth. Patient records are protected, backed up and recoverable. And you're confident you'd meet your privacy and My Health Record obligations if anyone ever asked.
That's the difference between worrying about IT and having a partner who's already handled it.
“Strengthening your digital confidence.”
Solutions for your industry
The services we most often deploy for general practice.
- Cyber
Cybersecurity
Essential Eight and ISO/IEC 27001 aligned protection across every system we deliver.
Learn more - Cyber
Business Continuity & Disaster Recovery
Daily backups, 4G failover, and business-grade hardware with next-day onsite warranty — built to survive failure.
Learn more - Managed
Infrastructure & Cloud Management
Private cloud on AWS and Azure, onsite servers and advanced networking — managed end-to-end.
Learn more
Frequently asked questions
Protect your patients' records and your practice.
Book a free cybersecurity assessment and we'll show you exactly where your practice stands against RACGP, Privacy Act and My Health Record expectations — and what to fix first. No jargon, no obligation.
- A plain-English Raven Cybersecurity Score for your practice
- Where you stand against the Essential Eight and RACGP expectations
- A clear plan tailored to how your practice works