IT & Cybersecurity for Hospitality
When you trade every day, your technology can't have a day off.
Tills, the kitchen, the gaming room, the bottle shop — when the tech stops, trade stops. You shouldn't have to fear that a server upgrade means lost revenue, or that one cyber incident could take your venue offline mid-service. Otaris takes IT and cybersecurity completely off your plate, and keeps your venue trading.
We know what's really at stake in a venue
In hospitality, technology isn't a back-office convenience — it's the business. The moment your point-of-sale, kitchen or gaming systems go down, you're turning customers away and losing trade you can't get back. And the demands never stop: long hours, seven days a week, often 365 days a year.
On top of uptime sits a real and growing security problem. Hospitality is now a prime ransomware target — attackers know venues can't afford to stop. Australian venues have been hit hard: over a million pub and club patrons had their sign-in data exposed through a third-party IT provider, and hospitality groups have been held to ransom with staff and customer data stolen. Add card-payment rules like PCI DSS — where one operator was fined $180,000 for storing card data incorrectly — and the stakes are clear.
You shouldn't have to be your own IT department on top of running a venue. That's where we come in.
“We take IT completely off your plate — so the tills keep ringing and the kitchen keeps cooking.”
The IT challenges we solve for venues
Uptime that can't fail
When your POS or systems drop, so does trade. We engineer your environment for resilience — with backups, failover and proactive monitoring — and we've delivered 99.99% uptime for a 365-day venue: no more than about 53 minutes offline across a whole year.
Upgrades without losing a trading hour
The fear with any upgrade is that “doing the work” means the tills go quiet. We plan migrations around your quiet periods and move systems across with no unscheduled downtime — turning a feared disruption into a non-event.
Protecting customer & member data
Sign-in data, member details and payment information are exactly what attackers want — and third-party providers have been the weak point in major venue breaches. We lock down where that data lives and who can reach it, and we back it up so you can recover fast.
Ransomware aimed at venues
Attackers target hospitality precisely because you can't afford to stop. We deploy modern endpoint protection and application whitelisting, and keep on-site and off-site backups so you can be back trading in hours — without paying a cent to criminals.
Card payments & PCI compliance
Card data carries strict obligations, and getting it wrong is costly. We help keep your payment environment secure and aligned to the standards expected of a venue.
Complex venue networks
POS, gaming, membership, Wi-Fi, CCTV, comms and back office all run over your network at once. We design and manage it as one reliable, secure, segmented system — with failover so a dropped internet link doesn't stop service.
Getting your venue sorted is simple
Schedule a call
Talk to a real person who understands how venues run. No sales pitch — just a conversation about what's working and what's putting your trade at risk.
We assess your IT and build a roadmap
We review your whole environment — POS, network, security and backups — check you against the Essential Eight, find the gaps, and give you a clear plan that protects the trading day. No jargon, no hidden costs.
We manage everything, so you can run your venue
From 24/7 monitoring and cybersecurity to everyday support, we become the IT team your venue has always needed — and we plan ahead so hardware never gets left to fail.
Everything your venue needs, under one trusted partner
Resilient infrastructure
On-site, cloud or a private cloud where it's the right call, engineered for uptime.
No-downtime migrations & refreshes
Server and system upgrades planned around your trade, with no unscheduled disruption.
Cybersecurity & Essential Eight uplift
Application whitelisting, MFA and threat monitoring across every device.
On-site & off-site backups
Tested recovery so a fault, breach or site event can't take you offline for long.
Venue networks & failover
POS, gaming, Wi-Fi and comms on one secure network, with 4G backup.
POS & venue software support
We support the point-of-sale and venue software your venue runs on — including H&L — keeping them secure, available and integrated with the rest of your systems.
A local team venues trust
Otaris has been looking after Australian businesses since 2006 — that's 20+ years in IT. We're Adelaide-based with Australia-wide coverage, and we explain everything in plain language. You'll never be handed off to an overseas call centre.
Client story — Roulettes Tavern & PALS, Parafield Airport (14 users · since 2006)
Roulettes Tavern and PALS — a full hospitality venue and attached bottle shop trading 365 days a year at Parafield Airport — have trusted Otaris for over 20 years. When the server running their H&L point-of-sale and remote desktop reached end of life, the owners' real worry wasn't the hardware — it was downtime. A venue that trades every day can't afford to go quiet. We built them a brand-new HP Enterprise server, run as an on-site private cloud on VMware, and migrated the whole environment across one machine at a time during a quiet window — with no unscheduled downtime. The tills kept ringing throughout.
The venue now runs with on-site and off-site backups, a refreshed network with 4G failover, Duo MFA and ThreatLocker — delivering 99.99% uptime, no more than about 53 minutes offline in a year.
Read the Roulettes Tavern & PALS case study- 20+ years in IT
- 20-year venue partnership
- 99.99% uptime delivered
- No-downtime server migration
- Adelaide-based
- Essential Eight aligned
Imagine technology that just keeps your venue running
Picture a venue where the tills always ring, the kitchen never waits on a system, and the bottle shop keeps selling — every day of the year. Upgrades happen quietly in the background without costing you a single hour of trade. Your customer and member data is protected, your network is reliable, and if anything ever goes wrong, you're back trading fast.
That's the difference between worrying about IT and having a partner who's already handled it.
“Strengthening your digital confidence.”
Solutions for your industry
The services we most often deploy for hospitality.
- Managed
Infrastructure & Cloud Management
Private cloud on AWS and Azure, onsite servers and advanced networking — managed end-to-end.
Learn more - Cyber
Business Continuity & Disaster Recovery
Daily backups, 4G failover, and business-grade hardware with next-day onsite warranty — built to survive failure.
Learn more - Cyber
Cybersecurity
Essential Eight and ISO/IEC 27001 aligned protection across every system we deliver.
Learn more
Frequently asked questions
Keep your venue trading and your data protected.
Book a free IT and cybersecurity assessment and we'll show you exactly where your venue stands — uptime, security and all — and what to fix first. No jargon, no obligation.
- A plain-English Raven Cybersecurity Score for your venue
- Where you stand on uptime, backups and the Essential Eight
- A clear plan tailored to how your venue trades