Hotel & Serviced Apartment IT Support Adelaide
Guests test the Wi-Fi before they unpack.
You compete on guest experience, and most of that experience now runs over your network — the Wi-Fi they test before they unpack, the booking that got them here, the door that lets them in. None of it has an after-hours, and none of it forgives a bad night. Otaris keeps your guest-facing systems performing across every property, and protects the guest data behind them.
In short
What does IT support for a hotel or serviced apartment include?
Otaris supports hotels, serviced apartments and student accommodation across Adelaide — high-speed guest Wi-Fi kept segmented from operational systems, the property management and channel systems your bookings flow through, keyless entry and access control, guest data privacy, and 24/7 monitoring because accommodation has no closing time. We delivered 600 Mbps guest Wi-Fi across a multi-property portfolio, with Essential Eight security behind it. Adelaide-based since 2006.
PMS availability · guest data · locks and guest Wi-Fi
Eight questions to ask the IT provider you already have
An accommodation business holds more sensitive guest data than most retailers and runs more networked physical systems than most offices — locks, lifts, Wi-Fi, in-room devices — usually installed by different vendors in different decades. The question is rarely whether each one is secure. It is whether anyone has ever looked at them together.
So don't take our word for anything. These eight questions come straight from the Essential Eight — the standard published by the Australian Signals Directorate, which we didn't write and don't own. Each one can only be answered with a document. Ask them, and notice which answers arrive as a report and which arrive as a reassurance.
- 01
Patch applications
The property management system and the channel manager — which were patched last month?
A real answer looks like: A dated patch report per application, with exceptions named.
- 02
Patch operating systems
The front-desk PCs and the back-of-house server — how many are on an OS past its support date?
A real answer looks like: A device list with OS build numbers and end-of-support dates.
- 03
Multi-factor authentication
Who can reach the PMS or the OTA extranets with a password and nothing else, including night staff?
A real answer looks like: A conditional access report covering day, night and casual accounts, with exclusions named.
- 04
Restrict admin privileges
Who can issue a master key card or change rates, and when was that list last reviewed?
A real answer looks like: A named list of who can issue master credentials or change rates, with a review date.
- 05
Application control
The night auditor installs a free PDF tool at 3am to finish a report. Does it run?
A real answer looks like: The application control policy, its enforcement mode, and last month's blocked-execution log.
- 06
Restrict Office macros
The forecasting workbook runs on macros. What allows it and blocks an emailed one?
A real answer looks like: The macro policy showing default-block, with the forecast file's trusted location documented.
- 07
User application hardening
The browsers used for the OTA extranets — what hardening is applied to those specific machines?
A real answer looks like: The hardening baseline applied to the front-desk machines specifically.
- 08
Regular backups
If the PMS went down with the hotel full, when did you last prove you could restore it, and what is the measured time?
A real answer looks like: A restore test report with a date and a measured duration.
And one more, just for your industry
Are the guest Wi-Fi, the door-lock system and the PMS on genuinely separate networks — and can you show me that, rather than assure me of it?
A real answer looks like: One network diagram covering all three, and the firewall rules that separate them.
Asked them? Here's what to do with the answers.
A provider doing the work sends a report. One who isn't sends a sentence. If the answers came back vague, that is itself an answer — and you now know which questions to ask again in writing.
To check the same ground against the government standard yourself, the scorecard further down this page takes about two minutes. You keep the result, and there is no form to fill in.
Or ask us — we do this every week.
The technology is part of the stay
A guest does not experience your IT as IT. They experience it as whether the Wi-Fi reached their room, whether the key worked, whether the booking they made online actually existed when they arrived. Every one of those is a review, and reviews are how the next guest chooses you.
Behind that sits a revenue chain most operators cannot afford to have break. Property management, channel managers and the travel agents feeding them have to stay in step, or you are either selling a room twice or not selling it at all. A sync failure is quiet until a guest is standing at the desk.
And accommodation holds unusually sensitive information: card details, identity documents, addresses and a record of who stayed where and when. It is a rich target, and it is often kept far longer than anyone decided to keep it.
“If the Wi-Fi is the first thing they test, it should be the last thing you worry about.”
The IT challenges we solve for accommodation
Guests judge you on the Wi-Fi
Accommodation competes on guest experience, and Wi-Fi is the first thing a traveller tests and the first thing they mention in a review. Coverage that dies in the far rooms is a rating problem, not an IT problem. We engineer it to hold up under a full house.
There is no closing time
A guest arrives at 2am, a booking lands at midnight, and night audit runs while everyone sleeps. Systems cannot have a maintenance window that inconveniences a guest. We work around occupancy, not office hours.
The booking path cannot break
Property management, channel managers and the online travel agents feeding them are a chain — and a break anywhere in it means either an empty room or a double booking. We keep the integrations monitored rather than discovering a sync failure at check-in.
You hold exactly what attackers want
Card details, identity documents, addresses and stay history for thousands of guests, often retained far longer than anyone intended. We control where it lives, who can reach it, and how long it stays.
Access that has to just work
Keyless entry, room access and self-check-in are convenience features until they fail, at which point they are a guest standing in a corridor. We treat the network behind them as a guest-facing system, because it is.
Several properties, one operation
Hotels, apartments and student accommodation each run differently but should be supported as one estate — consistent networks, consistent security, one provider accountable rather than a different arrangement per building.
Getting your properties sorted is simple
Schedule a call
Talk to someone who has supported multi-property accommodation. No sales pitch — a conversation about what guests complain about and what keeps you up.
We assess every property and build a roadmap
We review guest Wi-Fi, the booking and property systems, access control, guest data and backups, check you against the Essential Eight, and give you a plan that puts guest-facing issues first.
We manage it, so you can host
24/7 monitoring, security and everyday support across every property — with work scheduled around occupancy rather than around us.
Everything an accommodation business needs, under one partner
Guest Wi-Fi that performs
High-speed coverage across rooms, apartments and common areas, segmented away from operational systems.
Property & booking systems
The PMS, channel manager and booking integrations your revenue depends on, kept available and monitored.
Guest data protection
Card details and identity documents controlled, access-restricted and retained no longer than they need to be.
Cloud & server infrastructure
Engineered for uptime, with work scheduled around occupancy rather than a fixed maintenance window.
Backups & tested recovery
Guest, booking and financial records provably recoverable, not merely scheduled.
Multi-property support
Hotels, serviced apartments and student accommodation supported as one estate under one provider.
Running a pub, club or gaming venue as well? See how we support licensed venues.
Accommodation systems we support
We support the systems a property books, admits and bills guests through — and the network underneath them — as one environment.
- Property management systems (PMS)
- Channel managers & OTA integrations
- Direct booking engines
- Guest Wi-Fi & captive portals
- Keyless entry & access control
- CCTV & site security
- Integrated EFTPOS
- Microsoft 365
A local team accommodation operators trust
Otaris has been looking after Australian businesses since 2006 — that's 20+ years in IT. We're Adelaide-based with Australia-wide coverage, and we explain everything in plain language. You'll never be handed off to an overseas call centre.
Client story — Legacy Hotels, Karidis Corporation (Adelaide & Melbourne)
Karidis Corporation operates Legacy Hotels — Toms Court Hotel, Hume Serviced Apartments and Durham Serviced Apartments — alongside retirement villages, car parks, student accommodation and commercial property. Guest Wi-Fi across the hotels couldn't meet the expectation of high-speed broadband modern travellers demand, at properties that compete on guest experience.
Otaris upgraded guest Wi-Fi to 600 Mbps across the hotel properties, which contributed directly to a 40% increase in guest and resident satisfaction scores. The wider rebuild reached 100% Essential Eight compliance and 99.99% uptime across 13 sites, with a 24/7 NOC resolving issues in 30 minutes on average — before they reach a guest.
Read the Karidis Corporation case study- 20+ years in IT
- 600 Mbps guest Wi-Fi delivered
- 40% lift in satisfaction scores
- 24/7 NOC · 30-min average resolution
- Adelaide-based
- Essential Eight aligned
Imagine a stay where nothing about the technology is memorable
Picture Wi-Fi that holds up in the far rooms at full occupancy. Bookings that arrive where they should, every time, from every channel. Doors that open. Guest data held deliberately rather than accumulated. And a fault raised and resolved overnight, by someone watching, before a single guest notices.
That's the difference between technology guests review and technology they never think about.
“Strengthening your digital confidence.”
Solutions for your industry
The services we most often deploy for hotels & serviced apartments.
- Managed
Infrastructure & Cloud Management
Private cloud on AWS and Azure, onsite servers and advanced networking — managed end-to-end.
Learn more - Cyber
Cybersecurity
Essential Eight and ISO/IEC 27001 aligned protection across every system we deliver.
Learn more - Cyber
Business Continuity & Disaster Recovery
Daily backups, 4G failover, and business-grade hardware with next-day onsite warranty — built to survive failure.
Learn more
Frequently asked questions
No name · No email · No follow-up
Check your Essential Eight score
Eight questions, about two minutes. You’ll come out with a plain list of what’s holding up, what isn’t, and what it takes to fix each gap. Some of it you’ll be able to do yourself. Some of it honestly needs a hand — and if you’d rather not deal with any of it, it’s all covered in our support plans.
The list at the end is yours to keep and act on — that part is free, and there is nothing to sign for it. If you would rather we took some or all of it on, ask on chat and we will tell you what is involved.
The Essential Eight is an Australian Government standard, and every small business should be able to measure itself against it without paying for the privilege or handing over their details. There’s no form here, so whether we ever speak is your call.
One question for each of the Essential Eight, all at Maturity Level 1 — the baseline ASD says every small business should meet. About two minutes.
answered you are here still to answer· eight groups, one per Essential Eight strategy · click any square to jump to it
Does anyone send you a patch report each month or on request, showing what got updated and what didn't?
Choose one of these four answersor press 1 – 2 – 3 – 4 to answer
Not sure what this question is asking? Ask on chat and we’ll explain what the standard means.
The two questions everybody asks last
What does it cost — and what happens to our week if we switch?
Fair questions, so here are both answers on one page. Our plans are the same three Essential Eight maturity levels you just read about — you aren't choosing between vague bundles, you're choosing how far up the Government's own standard you want to be.
- Most popular
Fortress
$139/user/month
Essential Eight · Maturity Level 1
✓ Compliant · all 8 of 8 controls at ML1
Full compliance with the Australian Government's Essential Eight baseline — all eight strategies, implemented, managed and documented so you can prove it.
Where most businesses land: unlimited support for everything, full Essential Eight compliance, and human threat hunters watching around the clock.
Support, unlimited
Security, complete
Knox
$179/user/month
Essential Eight · Maturity Level 2
✓ Compliant · all 8 of 8 controls at ML2
Maturity Level 2 — stronger protection for businesses adversaries deliberately target, and the level expected for government and defence work.
Businesses handling sensitive data or working with government, defence and regulated industries — where compliance isn't optional.
Everything in Fortress, plus
Compliance & data
Advanced threat defence
Titan
$219/user/month
Essential Eight · Maturity Level 3
✓ Compliant · all 8 of 8 controls at ML3
Maturity Level 3 — the highest level, built to withstand determined, well-resourced, targeted attackers. For those who can't afford "almost."
Chosen by organisations where a breach would be catastrophic — defence primes, health, finance and legal. The standard for those who can't afford "almost."
Everything in Knox, plus
Maximum protection · Maturity Level 3
Minimum 5 users on all plans.Add-ons available on every plan: Microsoft Copilot AI · Azure & AWS virtual servers.
And the part you're actually worried about
Nearly every hotel and serviced-apartment operator we speak to raises the same real objection, and it isn't price — it's the fortnight of chaos they assume comes with changing providers. There isn't one. The work happens before anything changes, and changing providers is our problem to manage, not yours to survive.
- 04
Behind-the-Scenes Setup
We prepare the new setup around your PMS, channel manager and OTA connections, and map the door locks, lifts and guest Wi-Fi that no single vendor has ever looked at together.
You get one picture of every system on the property.
- 05
The Seamless Switchover
We cut over in your quietest window, with the PMS and channel manager moving together so rates and availability never drift apart. Front desk is proven with a real check-in.
No guest is ever left waiting at reception.
- 06
Your Team Gets Comfortable
Front desk, housekeeping and night audit each get their own handover, because a 3am problem is nothing like a 3pm one.
Night staff are never stuck without support.
Give guests something they never have to think about.
Book your free Essential Eight Cyber Security Scorecard and we'll show you exactly where your properties stand — guest Wi-Fi, booking systems, access control and guest data — and what to fix first. No jargon, no obligation.
- A plain-English Essential Eight Cyber Security Scorecard for your properties
- Where you stand on guest Wi-Fi, booking integrations and guest data
- A clear plan covering every property under one provider